All Softwave Ocean Chatbot subscription plans include a 14-day free trial.
After 14 days, no refunds will be issued. 14-day free trials are not included in any plans created during or after the initial plan creation. Similarly, a free trial cannot be paused or reinstated if any subscription plan is canceled or downgraded before the initial trial period has ended.
Similarly, it is your responsibility to evaluate Softwave Ocean Chatbot, including its features, limitations, and system requirements before selecting any Paid Plan. Softwave Ocean will not issue refunds to customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions. System incompatibility based on system requirements should be tested during the 14 day free trial.
Subscription Fees.
Client (Softwave Ocean Chatbot channel administrator) shall pay for all subscription fees, and hereby authorizes Softwave Ocean Chatbot (and its payment processors) to debit Client’s bank account or charge Client’s credit card, as stated on Client’s channel subscription and billing page.
Cancellation Policy
Client may cancel their subscription by logging into their Softwave Ocean Chatbot Account and going to the applicable channel or billing page, clicking settings and choosing the "Change Plan" or "Cancel" options under subscription and billing.A confirmation email receipt is sent to the Client with the expiration date of the subscription. Please keep in mind that you are solely responsible for properly canceling your account. However, you can also contact support if you are having difficulty or need help.
Refunds
All Softwave Ocean Chatbot subscriptions include a 14-day free trial. After 14 days, the chosen Plan Service is billed in advance on a monthly or annual basis and is non-refundable; no refunds will be issued. Softwave Ocean Chatbot does not offer prorated refunds for cancelled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
Refund Policy for Yearly Plans.
Softwave Ocean Chatbot offers an Yearly Subscription Plan at a significant discount. We recommend this plan for customers who are certain that Softwave Ocean Chatbot is compatible with their environment. It is your responsibility to evaluate Softwave Ocean Chatbot, including its features, limitations, and system requirements before selecting the Yearly Plan.
If you are not certain that Softwave Ocean Chatbot is a fit for your use case and environment, then you should not choose the Yearly Plan.
Softwave Ocean will not issue refunds to Yearly Plan customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions.
If you choose the Yearly Plan, you are entering into a one-year subscription contract that expires after 12 months. You are responsible for paying for the entire subscription. If you decide to cancel before the term of your subscription is up, then you will still be billed for the remaining months on your subscription, and will still have access to its benefits until it expires.